Senior consultant

Michel Stevens is always looking for customer-centric puzzles to unravel. The trickier the better. Convinced that customer-centricity is the only way forward for businesses, Michel applies his leadership, management and out-of-the-box problem-solving skills to help them achieve it.

Michel sees customer-led innovation as the common thread across all the industries he’s worked in, including time at Euroccor,, Telenet (telecommunications), Crédit Agricole (financial services) and Newell Rubbermaid (FMCG). Having led teams in Western and Eastern Europe, Michel is known for his inspiring energy and an open communication style.

Michel specialises in:
  • Voice of Customer Systems implementation
  • Customer Contact strategy
  • Net Promoter System