Three levels of NPS.
Which one’s right for you?

Accurate insights from our data experts
Actionable plans from our consultants
Simple truths from your customers


On a scale of 0 to 10, how likely is it that you would recommend us to a friend? Why? How can we improve?

It doesn’t get much simpler than this. Everything you need to deliver stronger loyalty and higher profi t is locked inside your customers’ answers to these three questions. All our costeffective, fixed-fee research packages reveal your Net Promoter Score and illuminate the customer truths behind it.
Choose the one that meets your needs.




You aim to move forward with NPS at the heart of an ambitious customer focused strategy.
You want to identify the big opportunities for profitable customer-centricity.
You need practical guidance on overcoming barriers and avoiding common mistakes.

HOW do we improve what customers think about us?


  • This package puts NPS at the heart of your business growth
  • Hear the voice of the customer loud and clear
  • Action plan for delivering customer-focused change
  • Implementation workshop


“What we deliver:”

  • Your Net Promoter Score and full data breakdown
  • Fully flexible sample size
  • Customer sample verbatims fully analysed
  • Additional NPS questions possible
  • Strategic recommendations report
  • Implementation training workshop with Futurelab consultants


  1. What is Net Promoter Score (NPS)?

  3. What is Customer-Centricity?

  5. Can NPS make my business more profitable?

  7. Why should I be using NPS instead of my regular customer satisfaction research?

Learn more for our research products


Learn more for our consultancy products


Learn more for our innovation products

For information on dates and venues,
or to book your place at one of our
NPS training events, email


I want this!