Make Net Promoter® stronger and sharper.

A 10-day Rapid NPS® Audit
Strengthen your programme
Sharpen your vision

 

You have big plans for NPS®.

You see some positive change and some early signs of growth, but now you’re ready to take it to the next level.
What you do NOW could make or break your Net Promoter programme.
NPScalibrate will help that you make it stronger. This rapid audit brings our expertise directly into your organisation. We work alongside you to find out what’s working and what’s not. In 10 days we’ll show you how to put things right and start getting tangible results.

 

NPScalibrate

 

Who needs NPScalibrate?

Organisations that want to review and recharge their NPS programme to deliver powerful tangible results – today.

10

 

days to a stronger NPS programme

 

PHASE I: STAKEHOLDER INTERVIEWS & PROCESS SCAN

Days 1-2
Alongside your NPS stakeholders, we dig quickly into your people and processes to discover what’s working, what’s not and why.

PHASE II: GUIDED INWARD ASSESSMENT WEEK

Days 3-7
We give your NPS stakeholders one week to provide further information and formulate considered views on your programme’s strengths and weaknesses.
To help stakeholders develop their thoughts on NPS we give them a Self-Assessment Toolkit.

PHASE III: INSIGHT DEVELOPMENT

Days 8-9
We synthesise findings from our interviews and collate results from self-assessment submissions. Using our experience on some of the world’s most successful NPS implementations, we focus on positive action, practical solutions and quick wins.

PHASE IV: ACTION PLANNING WORKSHOP

Day 10

After this full-day workshop you will be able to:

  • Spotlight opportunities for quick-wins
  • Adjust implementation errors and assumptions
  • Re-establish the objectives and vision for NPS
  • Identify bottlenecks preventing NPS-driven decisions
  • Neutralise/bypass major barriers to NPS
  • Assess buy-in and communications effectiveness
  • Decide how to extend NPS and manage expectations

 

BEYOND

After NPScalibrate, the way forward will become a whole lot clearer for you. Experience tells us however that there are usually some tricky, sticky, sleeves-up, hands-dirty, practical issues to deal with fi rst. We can help with them all. Talk to us about tailored audits and on-the-ground support for your NPS expansion.

BOOK your NPScalibrate audit NOW

Duration:10 days; Cost: €15,000 plus VAT per country unit.

 

Take our VoC Calibrate survey to discover whether you are currently getting the full benefit from your programme

 

  1. What is Net Promoter Score (NPS)?

    2.  

  2. What is Customer-Centricity?

    3.  

  3. Can NPS make my business more profitable?

    4.  

  4. Why should I be using NPS instead of my regular customer satisfaction research?

Learn more for our research products

 

Learn more for our consultancy products

 

Learn more for our innovation products

For information on dates and venues,
or to book your place at one of our
NPS training events, email
research@futurelab.net

 

I want this!