Three levels of NPS.
Which one’s right for you?

Accurate insights from our data experts
Actionable plans from our consultants
Simple truths from your customers

 

On a scale of 0 to 10, how likely is it that you would recommend us to a friend? Why? How can we improve?

It doesn’t get much simpler than this. Everything you need to deliver stronger loyalty and higher profit is locked inside your customers’ answers to these three questions. All our costeffective, fixed-fee research packages reveal your Net Promoter Score and illuminate the customer truths behind it.
Choose the one that meets your needs.

 

NPSstart

 

You believe customer insights can drive profits, boost loyalty and reduce churn.
You’re curious about Net Promoter and want to know your score without investing too much time, money and effort.
You need financial metrics and quick wins to build a strong business case for NPS.

WHAT do our customers think about us?

 

  • This package is a quick and affordable NPS kick-starter
  • Set your customer focus baseline
  • Quick wins and key satisfaction metrics
  • Next steps highlighted

 

“What we deliver:”

  • Your Net Promoter Score and top line data analysis
  • 1500-customer sample
  • Customer verbatims categorised
  • Summary report
  • Suggested next steps

 

  1. What is Net Promoter Score (NPS)?

    2.  

  2. What is Customer-Centricity?

    3.  

  3. Can NPS make my business more profitable?

    4.  

  4. Why should I be using NPS instead of my regular customer satisfaction research?

Learn more for our research products

 

Learn more for our consultancy products

 

Learn more for our innovation products

For information on dates and venues,
or to book your place at one of our
NPS training events, email
research@futurelab.net

 

I want this!