Avaya is a recognized innovator and leading global provider of solutions for customer and team engagement. The company provides technologies for unified communications and collaboration, contact center and customer experience management, and networking. Avaya Engagement Solutions bring people together with the right information at the right time in the right context, helping to enable a higher level of engagement between customers, teams, employees and partners to improve efficiency and quickly address critical business challenges. Avaya offers solutions in three major categories of solutions for better engagement:

  • Team Engagement Solutions;
  • Customer Engagement Solutions;
  • and Fabric Networking.


We have combined the knowledge of Futurelab and Avaya, bringing expertise in unified communications and contact centre transformation. Our joint services are:

  • NPSstart and NPSscope - two levels of NPS. Accurate insights from our data experts. Actionable plans from our consultants. Simple truths from your customers
  • Customer-Centricity 4-D Scan – a comprehensive, fixed-budget way to measure, manage and boost the progress of profitable customer-centricity in your business.
  • NPSCalibrate – a 10-day rapid audit brings our expertise directly into your organisation. We work alongside you to find out what’s working and what’s not.


More info: www.avaya.com