@FLB_Research

Marina

Head of Futurelab Research

Marina Natanova started in a research company, continued in a media agency where she worked for Danone, Dandy and Unilever accounts. She soon turned to media consultancy, founding a company in partnership with international media auditors. Now Marina heads up the NPS research unit of Futurelab, as well as providing marketing and strategic consultancy.

@FLB_Research

Lynn

Senior researcher

Lynn Van Wezemael brings academic rigour to customer experience. She is a Senior Researcher with Futurelab specialising in consumer research, data analysis and project management. She investigates consumer attitudes, perceptions and behaviour and is a master in both qualitative and quantitative methods.

@FLB_StefanKolle

Stefan

Senior partner - Futurelab Group

Stefan Kolle is a C-level consiglieri  with a passion for innovation and looking at things differently.  Striving for a world without the need for advertising, he helps companies ensure their customers and employees are so satisfied, motivated, enabled and empowered that they act as advocates for the brand. 

@FLB_Research

Michel

Senior consultant

Michel Stevens is always looking for customer-centric puzzles to unravel. The trickier the better. Convinced that customer-centricity is the only way forward for businesses, Michel applies his leadership, management and out-of-the-box problem-solving skills to help them achieve it.

@FLB_Research

Gitta

Partner

Gitta Grobert is a true customer satisfaction enthusiast and an expert in communication and creative loyalty. She believes that the happy customers are guarantee for successful and long-term business.

@FLB_Research

Norbert

Partner

Norbert Verkimpe is a big thinker, a strategist and an expert in customer experience. He is the correct person, if you want to grow your business and profits by getting more out of your customers through on-going and relevant strategies and dialogues based on qualitative data.